Platform Terms and Conditions of Use Pokerace99

1 Acceptance of Terms of Use

Welcome to pokerace99. This Terms and Conditions document ("Terms") governs your use of the website, gaming platform, and all services provided by pokerace99 (hereinafter referred to as the "Platform", "we", or "pokerace99").

By accessing, registering for, or using any part of the pokerace99 platform, you are automatically deemed to have read, understood, and agreed to be bound by all terms and conditions stated in this document, together with Privacy Policy and Responsible Gaming Policy which forms part of this agreement.

If you do not agree with any part of these terms, you are not permitted to use the pokerace99 platform and must cease use immediately.

2 Account Eligibility and Registration

To register and use pokerace99 services, you must meet all of the following eligibility requirements:

• You must be aged at least 18 years of age at the time of registration. pokerace99 does not permit underage individuals to use this platform under any circumstances.
• You must register using accurate, current, and truthful personal information. The use of false information or another person's information is strictly prohibited.
• You must never been suspended or banned from the pokerace99 platform previously.
• You must play for personal entertainment purposes only, not for commercial purposes or on behalf of any third party.
• You do not reside in any jurisdiction that specifically prohibits participation in online casino activities.

Pokerace99 reserves the right to request identity verification documents (KYC) at any time, including copies of your identification card, bank statement, or other supporting documents. This process is part of our commitment to security and anti-money laundering compliance.

3 Account Usage and Security

Once your account is registered, you are fully responsible for all activity that takes place under that account. The following are your responsibilities as a pokerace99 account holder:

• Keep your password and login details confidential at all times. Do not share this information with anyone, including family members.
• Ensure that no other individual is using your account, whether with your knowledge or otherwise.
• Notify pokerace99 immediately if you suspect any unauthorised access to your account.
• Update your personal information (including phone number and email) whenever changes occur, so we can reach you when needed.

Pokerace99 provides a two-factor authentication (2FA) which we strongly encourage all members to activate. With 2FA enabled, your account is protected by an additional security layer that makes unauthorized access significantly more difficult.

Pokerace99 shall not be liable for any loss or damage arising from your failure to comply with the account security responsibilities stated above.

4 Deposits and Withdrawals

Pokerace99 supports a range of popular payment methods in Malaysia, including DuitNow QR, FPX (all major banks), Touch 'n Go eWallet, GrabPay, and Boost. All transactions are processed through secure payment channels protected by SSL encryption.

Regarding deposits:

• Deposits are credited to your pokerace99 account automatically within seconds after successful payment confirmation.
• Minimum and maximum deposit limits vary depending on your chosen payment method and membership status.
• Pokerace99 does not charge any processing fees for deposits; however, payment service providers may impose their own fees.

Regarding withdrawals:

• Withdrawals are processed within an average of five minutes after the request is approved.
• Withdrawals can only be made to a bank account or e-wallet that is registered under the same pokerace99 account holder. Withdrawals to third-party accounts are not permitted.
• Before the first withdrawal is approved, KYC identity verification may be required. Requested documents must be submitted within the specified timeframe.
• Pokerace99 reserves the right to place withdrawals on hold for security review or anti-money laundering compliance purposes.
• Any attempt to withdraw funds obtained through fraudulent means, bonus exploitation, or collusion will result in the withdrawal request being rejected and the account suspended.

5 Bonuses, Promotions & Special Offers

Pokerace99 offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, free spins, and exclusive offers for VIP members. All bonuses are subject to the following terms:

• Rollover requirement: Every bonus has a rollover requirement that must be met before any withdrawal from bonus funds is permitted. Rollover conditions are clearly stated on the relevant promotions page.
• Validity period: Bonuses have an expiry date. Unused bonuses that are not claimed within the valid period will be automatically forfeited.
• One active bonus at a time: By default, only one bonus may be active at any one time unless stated otherwise by the relevant promotional terms.
• Bonus abuse: Multiple account usage, hedge betting, or any strategy designed to exploit bonus terms is strictly prohibited and may result in account termination.
• Pokerace99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

6 Game Rules and Integrity

All games available on the pokerace99 platform use a Random Number Generator (RNG) that has been verified by an independent third-party audit body, ensuring every game outcome is random and cannot be manipulated by any party.

For live casino games, all outcomes are determined by real physical equipment — cards, dice, and roulette wheels — operated by professional dealers live on camera in high resolution.

• Responsible players understand the rules of each game before placing bets. pokerace99 is not liable for losses arising from misunderstanding of game rules.
• Any outcome produced by the gaming system is final and cannot be disputed unless there is strong evidence of a verified technical fault.
• In the event of a technical disruption during an active game session, pokerace99 reserves the right to cancel the affected round and refund the wagered amount to the player.
• Pokerace99 reserves the right to void any winnings obtained through exploitation of technical bugs, system vulnerabilities, or any other improper means.

7 Prohibited Conduct

The following is a list of conduct strictly prohibited on the pokerace99 platform. Violation of any of the following may result in permanent account suspension or termination:

• Fraud and forgery: Using a false identity, forged documents, or another person's personal information during registration or the KYC process.
• Collusion: Colluding with other players to gain an unfair advantage in any game, especially poker and live table games.
• Illegal software use: Using automated bots, artificial intelligence software, spy tools, or any third-party program to gain an unfair advantage in games.
• Money laundering: Using the pokerace99 platform as a channel to transfer or conceal illegally obtained funds.
• Bonus abuse: Registering multiple accounts, using another person's credit card, or exploiting bonus terms in an improper manner.
• Abusive behavior: Sending threatening messages, using abusive language, or behaving rudely toward customer support staff or other players.

8 Account Suspension and Termination

Pokerace99 reserves the right, at its sole discretion, to suspend, restrict, or terminate any member account without prior notice if:

• There is evidence or reasonable suspicion of fraud, collusion, or misuse of the platform.
• The member failed to comply with the KYC identity verification request within the specified timeframe.
• The account was found to be in violation of any provision under these Terms and Conditions.
• There is a request from the relevant authorities or a legal compliance requirement.
• The member has requested to self-exclude through the responsible gaming program.

If your account is suspended due to a verified security reason (not fraud), any legitimate balance in your account will be returned once the investigation is complete and your identity is confirmed. If the termination is due to a breach of terms, pokerace99 reserves the right to forfeit the balance in that account.

You may also close your account at any time by contacting our customer support team via Live Chat. Voluntary closure will be processed within 24 hours and any valid remaining balance will be returned to you.

9 Limitation of Liability

The pokerace99 platform is provided on an "as is" basis. To the extent permitted by applicable law, pokerace99 is not liable for:

• Any financial losses arising from use of the platform, including losses resulting from betting activity.
• Service disruptions caused by system maintenance, technical failures, or circumstances beyond our control.
• Delays in processing deposits or withdrawals caused by third parties such as banks or e-wallet providers.
• Damages arising from unauthorized access to your account as a result of your own negligence in maintaining password security.
• Unsatisfactory game outcomes — all games involve an element of chance and no winning result is guaranteed.

In all circumstances, the maximum liability of pokerace99 to you shall not exceed the total balance available in your pokerace99 account at the time the claim is made.

10 Privacy and Data Protection

Pokerace99 takes the protection of your personal data seriously. The collection, processing, and storage of your personal data is carried out in accordance with Privacy Policy which forms part of this agreement.

In summary, pokerace99 only collects data necessary for service provision, identity verification, payment processing, and regulatory compliance. We do not sell or disclose your personal data to third parties without your consent, except where required by law.

All data is stored on servers protected by high-grade SSL encryption and a multi-layered security system. For more information, please refer to Privacy Policy us.

11 Responsible Gaming

Pokerace99 is committed to responsible gaming practices. We recognise that gambling can cause problems for some individuals, and we take this responsibility very seriously.

The pokerace99 platform provides the following self-management tools for all members:

• Deposit limit — Set a limit on how much you can deposit per day, week, or month.
• Loss limit — Set a cap on the maximum loss you are willing to absorb within a given period.
• Session time limit — Set a session time limit to prevent excessively long gaming sessions.
• Temporary self-exclusion — Take a break from the platform for a duration of your choice (7 days, 30 days, or 6 months).
• Permanent self-exclusion — Permanently close your account if you feel that gambling is no longer suitable for you.

For more information and support resources, please visit the Responsible Gaming us.

12 Changes to These Terms

Pokerace99 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Changes take effect immediately upon publication on this page.

It is your responsibility to check this page periodically to ensure you are always aware of the latest terms. The "Updated" date at the top of this page indicates the last date this document was modified.

Continued use of the pokerace99 platform after any changes to the terms are published constitutes your acceptance of those changes. If you do not agree with the updated terms, please stop using the platform and contact us to close your account.

13 Contact Us

If you have any questions, confusion, or concerns regarding these Terms and Conditions, our team is ready to assist you at any time.

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the pokerace99 platform.
• Email: [email protected]
• Response time: We are committed to responding to all inquiries within 24 hours or sooner.

For account-related issues, please provide your account number and relevant details to help us resolve your query faster. Our customer service team operates fully in Bahasa Melayu to ensure you get the assistance you need without any language barrier.