Pokerace99 Privacy Policy — Your Data, Our Responsibility

1 Introduction

Welcome to the pokerace99 Privacy Policy. This document clearly explains how pokerace99 ("we", "Platform", or "pokerace99") collects, processes, stores, and protects your personal data as a user of our online casino platform.

This Privacy Policy applies to all users who access the pokerace99 website, register an account, make deposits or withdrawals, use gaming services, or interact with our customer support team through any communication channel.

By registering an account on pokerace99, you are deemed to have read and agreed to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.

2 Personal Data We Collect

Pokerace99 collects your personal data through several means — directly from you during registration or platform use, automatically through tracking technologies, and in certain cases from trusted third-party sources.

Data you provide directly:

Data collected automatically:

• Your IP address, browser type, and device operating system.
• Game session data including date, time, game type, and wagering values.
• Website activity data such as pages visited, time spent on site, and links clicked.
• Device information including phone model, screen resolution, and unique device identifier.

3 How We Use Your Data

Every piece of data we collect has a specific and legitimate purpose. pokerace99 does not process your data for any purpose beyond those stated below:

• Service provision: Open and manage your account, process deposits and withdrawals, and enable access to all games on the platform.
• Identity verification (KYC): Verify that you meet the minimum age requirement of 18 years and confirm that you are not a prohibited individual on the platform.
• Security and fraud prevention: Detect and block fraud attempts, collusion, bot usage, or other suspicious activity that could compromise the fairness of the platform.
• Legal compliance: Meet reporting obligations related to anti-money laundering (AML) and other applicable legal requirements.
• Customer support: Help you resolve technical issues, account enquiries, and complaints related to games or payments.
• Platform improvement: Analyse usage patterns to improve the overall user experience, website performance, and service quality.
• Marketing communication: Send information about promotions, bonuses, and the latest offers — only to users who have given consent to receive such communications.

4 Disclosure of Data to Third Parties

Pokerace99 does not sell or disclose your personal data to third parties for commercial purposes. However, in operating the platform, we need to share certain data with the following categories of parties:

• Payment service provider: Banking institutions, DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost providers that process your financial transactions. They only receive the data needed to complete the relevant transaction.
• Game service provider: Third-party game software providers that supply gaming content on the pokerace99 platform. Data shared is limited to session identifiers that cannot be used to personally identify you.
• KYC service provider: Identity verification companies that assist us in verifying your documents for compliance purposes.
• Relevant authorities: Law enforcement agencies or regulatory bodies where we are legally required to disclose certain information.

All third-party partners of pokerace99 are required to comply with data protection standards equivalent to our privacy policy and are prohibited from using your data for any purpose other than those specified in their service agreements with us.

5 Data Storage and Security

Your personal data is stored on secure servers protected by multiple layers of physical and digital security. The following are the key security measures we implement:

• Data encryption: All sensitive data is encrypted using AES-256 standards at rest and SSL/TLS in transit.
• Strict access control: Only designated staff with a legitimate business need may access your personal data, and all access is logged for audit purposes.
• Regular security scanning: Our systems undergo regular penetration testing and vulnerability scanning by independent security experts.
• Secure data backups: Data backups are performed regularly and stored at a separate location with security equivalent to our primary servers.

Data retention period:

• Active account data is retained for as long as your account remains active on pokerace99.
• Following account closure, financial transaction records are retained for seven (7) years for legal compliance and audit purposes.
• Customer support communication records are retained for three (3) years.
• Technical log data is retained for ninety (90) days.

6 Cookies and Tracking Technologies

Pokerace99 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collect information about how you use the platform to help us identify and resolve technical issues.
• Functional cookies: Save your preferences such as language, display settings, and login information to make repeat use more convenient.
• Analytics cookies: Help us understand usage patterns in aggregate for platform improvement purposes. This data is not linked to your personal identity.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect your ability to log in or use certain features of the pokerace99 platform.

7 Your Rights as a Data Subject

As a pokerace99 user, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights within a reasonable timeframe:

To exercise any of the above rights, contact our privacy team via Live Chat or email at [email protected]. We will process your request within 30 working days.

8 Account Security and User Responsibility

While pokerace99 implements robust technical security measures, the security of your account also depends on your own actions. Below are the security practices we recommend to all players:

• Use a strong password — a mix of uppercase and lowercase letters, numbers, and symbols, at least 12 characters long.
• Do not use the same password for pokerace99 and other platforms.
• Enable two-factor authentication (2FA) via your account settings for added protection.
• Do not log in to your pokerace99 account over a public Wi-Fi network without a trusted VPN.
• Log out of your account after each session, especially when using a shared device.
• Contact us immediately via Live Chat if you suspect your account has been accessed without authorisation.

9 Children's Privacy

Pokerace99 is an online casino platform that restricted to individuals aged 18 and above only. We do not intentionally collect or process personal data from minors.

If we determine that personal data of a minor has been collected without proper age verification, we will take immediate steps to delete that data and terminate the account in question.

If you are a parent or guardian who believes your child has registered an account on pokerace99 without permission, please contact us immediately at [email protected] so that we may take the appropriate action.

10 Changes to This Privacy Policy

Pokerace99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operations, legal requirements, or current industry practices. The "Updated" date at the top of this page indicates the latest version in effect.

For significant changes, we will notify you via the email registered to your account or through a prominent notice on the pokerace99 platform, at least seven (7) days before the changes take effect.

Continued use of the pokerace99 platform after changes are published will be considered your acceptance of the latest version of this Privacy Policy. It is your responsibility to review this page periodically.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how pokerace99 handles your personal data, our privacy team is ready to assist.

• Live Chat: Available 24/7 via the chat icon on the pokerace99 platform — the fastest way to get immediate assistance.
• Privacy Email: [email protected] — for detailed data inquiries or rights exercise requests.
• General Support Email: [email protected]
• Response time: We are committed to responding to all privacy-related enquiries within 72 hours.